Senior Customer Service Executive (B2B Brand)

Dịch vụ khách hàng, Hà Nội, Nhân viên, Tuyển dụng

We are seeking a dedicated and experienced Senior Customer Service Executive (B2B) to join our team in the Logistics industry in Vietnam. The Senior Customer Service Executive will focus on service quality management for new corporate clients. The ideal candidate will have a strong background in customer service, account management, logistics.

I. RESPONSIBILITIES:

  • Develop and maintain relationships with new corporate clients in the eLogistics industry;
  • Collaborate with clients to understand their logistics needs and provide tailored solutions;
  • Establish and implement quality management processes to ensure efficient and effective logistics operations;
  • Monitor and track key performance metrics to ensure customer satisfaction and retention;
  • Report work results daily, weekly, and monthly, and perform other tasks as assigned by supervisors

II. REQUIREMENTS:

  • Bachelor’s degree in business, logistics, or a related field;
  • Proven experience in customer service, account management, logistics;
  • Strong understanding of the eLogistics industry and logistics solutions;
  • Excellent communication, problem-solving and negotiation skills;
  • Ability to work independently and as part of a team;
  • Strong organizational and time management skills.

III. BENEFITS:

  • Salary: Upto 800 – 1000$ based on performance and responsibility;
  • Full regimes and benefits complied with the Law and company policies;
  • Comprehensive health care coverage for you and your dependents;
  • A young, dynamic and supportive working environment with start-up spirit and promotion opportunities, creating a sustainable career path in the E-logistics field;
  • Other special benefits for dedicated individuals.

IV. OTHER INFORMATION:

  • Working hours: 8:00 a.m. – 6:00 p.m. Monday to Saturday.
  • Address: GHTK Building, Pham Hung, Me Tri Ward, Nam Tu Liem District, Hanoi
  • To apply for the position, please send us your CV by email: Talent.office@ghtk.co